Return and Refund Policy

🛍️ Leloora Return & Refund Policy

At Leloora, we value our customers and strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with eligible returns and refunds.

📦 Returns

We accept eligible returns subject to the following conditions:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging, along with any accessories, tags, manuals, or other items supplied with the order.

  • Return requests must be submitted within 7 days of receiving the order.

  • Products that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

  • Returns are not accepted for personal-care products, undergarments, or products marked as Final Sale, unless the item received is defective, damaged, or incorrect.

How to Request a Return

To request a return, please contact us at:

📧 support@leloora.com

Please include the following information:

  • Order ID

  • Reason for the return

  • Clear photographs of the product and packaging, if applicable

Our team will review your request and, if approved, provide you with the necessary return instructions.

Please do not send a product back before receiving return instructions from our support team.

💸 Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If your return is approved:

  • The refund will generally be processed within 5–7 business days after approval.

  • The refund will be credited to the original payment method used for the purchase.

  • Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

  • Original shipping charges are non-refundable, unless the return is due to a damaged, defective, or incorrect item.

🚚 Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

For faster assistance, please provide:

  • Order ID

  • Clear photos of the product

  • Clear photos of the packaging

  • A brief description of the issue

After verification, Leloora may provide a replacement or full refund, as applicable.

We recommend keeping the original packaging until your issue has been completely resolved.

🔁 Exchanges

We currently do not offer direct product exchanges.

If you want a different product or variant, you may return the original product if it meets our return eligibility requirements and place a new order separately.

❌ Non-Returnable Items

The following products may not be eligible for return:

  • Personal-care products

  • Undergarments

  • Products marked as Final Sale

  • Products that have been used, worn, washed, damaged, or altered after delivery

  • Products returned without their original packaging or required accessories

  • Products returned after the 7-day return period

Exceptions may apply if you receive a product that is damaged, defective, or incorrect.

📋 Important Notes

  • Return eligibility is determined after inspection of the returned product.

  • We reserve the right to reject a return if the product does not meet the conditions stated in this policy.

  • Refunds will only be processed after the returned product has been received and successfully inspected.

  • Please ensure that the product is securely packaged when returning it to prevent damage during transit.

📞 Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team.

📧 Email: support@leloora.com
🌐 Website: https://leloora.com/

Our support team will be happy to assist you with your return or refund request.