Terms of Service

Last Updated: September 26, 2026

Welcome to Leloora. By accessing or using our website, https://leloora.com/, and purchasing products from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Leloora

Leloora operates an online e-commerce store through which customers can browse and purchase products offered on our website.

Throughout these Terms of Service, the terms "we," "us," "our," and "Leloora" refer to Leloora. The terms "you," "customer," and "user" refer to anyone accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

• You will use the website only for lawful purposes.

• You will provide accurate and complete information when placing an order.

• You will not use the website for fraudulent, abusive, or unlawful activities.

• You will not attempt to interfere with, damage, or gain unauthorized access to our website or systems.

• You will not reproduce, copy, distribute, or commercially exploit our website content without permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product images may be for illustrative purposes.

• Minor variations in appearance, packaging, or specifications may occur.

• We reserve the right to correct errors, inaccuracies, or omissions at any time.

We do not guarantee that all website information will always be complete, accurate, or up to date.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products at any time.

• Refuse or cancel an order where a product is unavailable.

• Correct pricing, product, or inventory errors.

If an order is cancelled because a product is unavailable or due to an error, we will notify you and provide a refund where applicable.

5. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time you place your order will generally be the price charged to you, except where there is an obvious pricing or technical error.

You agree to provide valid and accurate payment and billing information when placing an order.

We may use third-party payment processors to securely process online payments. We do not knowingly store complete payment card details on our own servers.

6. Order Acceptance and Cancellation

Placing an order on our website does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, or cancel an order for reasons including:

• Product unavailability

• Pricing or inventory errors

• Incorrect customer information

• Suspected fraudulent activity

• Shipping or serviceability limitations

• Technical errors

• Other legitimate business reasons

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to the applicable circumstances.

7. Shipping and Delivery

We currently deliver to serviceable locations across India.

Estimated delivery times are:

• Metro cities: 2–5 business days

• Other locations: 3–7 business days

Orders are generally processed and dispatched within 24–48 business hours, Monday through Saturday, excluding public holidays.

Delivery times are estimates and are not guaranteed. Delays may occur because of courier disruptions, weather conditions, public holidays, high order volumes, incorrect addresses, remote locations, or other circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Eligible return requests must generally be submitted within 7 days of receiving the order.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and appropriate photographs.

For complete details regarding eligibility, refunds, damaged products, and non-returnable items, please refer to our Return & Refund Policy.

9. Intellectual Property

All content available on the Leloora website, including but not limited to:

• Logos

• Brand names

• Text

• Product descriptions

• Graphics

• Images

• Website design

• Icons

• Videos

• Software

• Other materials

may be owned by or licensed to Leloora and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier services, analytics tools, advertising platforms, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

11. User Information

When you place an order or use certain features of our website, you may be required to provide information such as your name, phone number, email address, billing address, and shipping address.

You agree that the information you provide is accurate and up to date.

We handle personal information in accordance with our Privacy Policy.

12. Prohibited Activities

You agree not to use our website to:

• Commit or facilitate fraudulent activities.

• Violate any applicable law or regulation.

• Attempt unauthorized access to our website or systems.

• Introduce viruses, malware, or harmful code.

• Collect or misuse information belonging to other users.

• Interfere with the normal operation of the website.

• Use automated systems to improperly access or extract website information.

• Misrepresent your identity or provide false information.

We reserve the right to take appropriate action against users who violate these provisions.

13. Disclaimer

To the extent permitted by applicable law, Leloora provides the website and its content on an "as available" basis.

We do not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from errors.

• All website information will always be completely accurate or current.

• The website will be free from technical issues or harmful components.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Leloora will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

Our liability, where legally applicable, will be subject to the limitations permitted under applicable law.

15. Indemnification

You agree to indemnify and hold Leloora harmless from claims, losses, liabilities, damages, costs, and expenses arising from your:

• Violation of these Terms of Service.

• Misuse of our website.

• Violation of applicable laws.

• Unauthorized use of our website or content.

• Fraudulent or unlawful activities.

This provision applies to the extent permitted by applicable law.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory legal requirements.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Leloora
📧 Email: support@leloora.com
🌐 Website: https://leloora.com/

By using https://leloora.com/ or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.